Both balls should undo, righty-tighy/lefty-loosy!
Try to grip it with some papertowel (to get more traction) and try to undo one of the balls at a time. I like to pretend I’m opening a coke bottle, that way even in the mirror you won’t do it the wrong way.
Worst case, I would suggest to find ANY piercing shops even close to you (there would have to be at least one!) and get them to help out with some hemostats.





